What is Stocklear?
Stocklear is a 100% online B2B marketplace for wholesale stock clearance. We connect wholesalers, discounters, second-hand shops and importers/exporters with brands, retailers and e-retailers to sell and buy unsold goods through an online auction system.
Sellers in our marketplace offer stocklots in the form of pallets, made up of products from several categories, from their overstock, customer returns or damaged products.
What are the advantages of Stocklear?
With Stocklear, you will have access to direct stock clearance goods from the biggest brands and retailers. You will have the opportunity to buy the stock you want at the price you are willing to pay, thanks to our 100% secure auction system.
All stocklots available on the marketplace have all the necessary information for a better understanding of the offer. A detailed listing of the lot in an excel file, warehouse photos, the type of each product and more.
The buyer who wins the stocklot can directly arrange the transport with the seller or entrust us with the delivery by requesting a transport quote.
Is Stocklear the seller?
Stocklear acts as an intermediary between buyers and sellers and does not own the stocklots.
The offers available on the marketplace are put online by different European sellers who can be identified by a logo.
What documents do I need to register ?
In order to register on Stocklear, you need to provide official records proving the legal status of your company. These documents may differ according to your country. Find out which document submit based on your location with the table below :
Country Document to provide France Extrait KBis Belgium Extrait BCE, kruispuntbank van ondernemingen Czech Republic Živnostenský list Germany Handelsregister Italy Certificato del registro di commercio Netherlands Handelsregister, KVK Poland Certyfikat rejestru handlowego Romania Certificat registru comertului Russia Сертификат торгового реестра Spain Certificado de Registro Mercantil United Kingdom Commercial register certificate
Is there a registration fee?
No, registration is completely free.
How do I create an account?
To create an account on Stocklear, you must first complete a registration form
You will be asked to provide your company name, registration number, name, email and phone number as well as an official document proving your professional activity.
A confirmation email will be sent to the email address you have provided. We will then contact you by phone to confirm the validation of your account and give you full access to the platform within 48 hours.
How do I report suspicious auction activity?
If you notice any suspicious auction activity, please contact us immediately from the [contact] page (http://stocklear.eu/contact).
Please provide us with the stocklot number and the problems you observe. Stocklear has a zero tolerance policy for fraud.
How to report a technical problem
How can I find out about the latest stocklots posted online?
When you register you have the possibility to accept or refuse to receive the newsletter containing the new offers. Every Monday, Wednesday and Friday we send out a general newsletter to inform you about online offers and special offers.
If you do not receive the newsletter, please check your spam folder or contact us (https://stocklear.eu/contact) to benefit from this free service.
To make sure you don’t miss anything, don’t hesitate to activate the notifications on our website.
Why has my account been blocked due to non-payment of an order?
Submitting a bid on one of the stocklots, contractually commits you to honour the order to the seller in case of victory and within 48 hours.
For any order not paid in the predefined conditions, we block your account until the payment of the service charges which amount to 120€ and linked to each order.
In this case, you will still be able to access the platform, your orders and retrieve your old invoices but you will not be able to bid.
I registered but I still can’t access my account, why?
If we are unable to contact you within 48 hours to validate your account after it has been created, your account will not be validated and will remain inactive. We will then delete the account if we do not hear from you within two months.
What do I do if I lose my login details?
If you can’t remember the email you used to register your account, contact us here to help you recover your account.
In case you have forgotten your password, please follow these steps:
- Go to the password reset page
- Enter your registration email
- Press “Password Reset Link”.
- You will receive an email with a reset link to change your password
How do I change my company information?
- First of all, you need to go to your customer area
- Click on the “My Company” tab available in the side menu on the left side of the page
- Edit, add or delete information
- Don’t forget to save to update the information
Can I have both a buyer and seller account?
Is it possible to have several accounts?
Each customer account is linked to a unique SIRET and VAT number, and does not allow the creation of another account for the same entity.
Are the sellers verified?
Yes, all our sellers are verified and subject to a quality charter. We take care to keep the quality of our services and products at the level of our sellers’ requirements to better satisfy you.
Where is the stocklot located?
On the page of each offer, you can find the location of the stocklot in the “General information about the stocklot” area.
Is it possible to have more information than what is available on the stocklot page?
We require sellers to provide all useful information necessary to understand the offer.
For more information on the content and condition of the stocklot, you can consult our [weekly lives] (https://www.youtube.com/@stocklear).
Is it possible to see the goods before you buy?
Stocklear is not the owner of the stocklots sold on the marketplace and cannot organise visits to the warehouses of the sellers and owners of the stocklots.
However, several interactive lives are carried out in the warehouse each week by our teams in order to show you an overview of the real state of the products. You can directly ask any questions and interact with the presenter. See all our lives
How do I know exactly what status each product in an offer is in?
Within the stocklot page, in the area entitled “Stocklot Contents”, the condition of the products is detailed in detail and classified by quality, brand and category.
The product listing includes information such as: item description, quantity, model, EAN, description and retail price (RRP). The product listing can be downloaded in Microsoft Excel format.
How do I filter and sort stocklots online?
You have a dedicated sidebar to filter all stocklots by quality, categories, location and retail price.
In addition, you can sort the result of the filters by date of posting, end of auction and number of units in the stocklot.
What qualities of goods are sold?
The Stocklear marketplace contains products of various quality levels:
New with original packaging
New products with original packaging are functional. They are free of cosmetic defects, damage and impacts. They are complete with original packaging. They have never been used.
New without original packaging
New products without original packaging are functional. They have no cosmetic defects, no damage or impacts. They are complete but without their original packaging. They have never been used.
Functional customer returns
Functional customer returns may have cosmetic flaws or imperfections or minor impacts, but they are not damaged. They may have non-essential accessories missing but are still functional. They may not have their original packaging or even any packaging at all. They have not been used for more than 14 days (the time it takes to return them to the customer).
Products categorised as transport damage are functional but have cosmetic defects or imperfections. They may also have damage or impacts. They may have non-essential accessories missing but are still functional. They may not have their original packaging or even any packaging at all. They have not been used for more than 14 days (the time it takes to return them to the customer).
Refurbished A products are functional. They have no cosmetic defects, damage or impacts. They have all their accessories. They do not necessarily have their original packaging but have packaging. They have been used but are not broken or broken down.
Refurbished B products are functional. They may have cosmetic defects and slight damage or impacts. They may be missing non-essential accessories but are still functional. They may not have their original packaging or even any packaging at all. They have been used but are not broken or broken down.
Functional used products
Functional used products have cosmetic flaws or imperfections as well as possible damage or impacts. They may be missing non-essential accessories but are still functional. They do not have their original packaging and may be unpacked. They have been used but are not broken or malfunctioning.
Untested products may be functional. They may have cosmetic defects or imperfections as well as damage or impacts. They may be incomplete. They may not have their original packaging or even any packaging at all. They may have been used and may be broken and/or broken down. They are sold as is.
What can I buy on Stocklear?
The Stocklear marketplace allows you to buy various categories of non-food products.
The items offered on Stocklear are overstocks, end-of-life products, customer returns, clearance products from the biggest European brands and retailers.
The categories available are diverse:
- Small and Large Appliances
- High-Tech, Computers, Telephony and Accessories
- Car accessories and parts
Is there a guarantee on the stocklots?
Stocklear does not offer a guarantee on the products sold by the sellers of the marketplace. You are therefore free to put a commercial guarantee on the products you buy on the platform for your customers.
What is bid increment?
Bid increment is a minimum amount between two consecutive bids. The higher the price of the auction item, the higher the bid increment. On Stocklear, the first bid is free, then the next bidders follow the bid increment, which is based on three levels:
Bid amount Bid increment 0€ – 300€ 50€ 301€ – 2.000€ 100€ + 2.000€ 200€
Is it possible to cancel my bid?
It is not possible to cancel an auction, according to the general terms of sale, the auction commits you to payment.
I won the auction but I am no longer interested in the stocklot, what should I do?
As a reminder, an auction is binding in accordance with [our general terms and conditions of sale] (https://stocklear.eu/term-of-use). From the moment you place a bid, you will have to assume the payment, in which case your account will be suspended and can only be reopened upon payment of the service fee of 120€ excl.
How can I track the status of my orders?
In your customer area accessible from the “My account” button, you can access your orders from the “My orders” menu and follow their progress.
I made the best offer, but I didn’t win the sale, what happened?
When the reserve price for an auction is not reached at the close of the auction, no winner will be declared, even if there were bids received.
How do I know when an auction will end?
On each stocklot, you will find a dynamic countdown timer above the bidding area on the right hand side which indicates the time remaining for the auction in question.
- Red countdown: Auction ending within 24 hours.
- Blue Countdown: Auction ending within 48 hours.
- Grey Countdown: Auction ending in more than 48 hours.
In general, how long does an auction last?
Auctions last on average 3 to 5 days and end at 5pm on the last day.
Why has the auction closing time been delayed?
During the last 5 minutes of an auction, if a buyer outbids me, the countdown goes on for another 5 minutes until no one outbids me in the last minutes of the auction.
Can my bid be refused?
In some cases, a bid can be rejected if we detect any suspicious activity regarding the bid. In addition, if you win an auction and we cannot reach you within 24 hours to confirm it, it will also be rejected and your account may be suspended.
Are there any hidden fees when buying a stocklot?
On our marketplace, all bids mention all costs related to the order.
In addition to the auction amount, you may have to pay a bidding fee to some sellers and a shipping fee, which you can accept or reject.
Stocklear tries to be as transparent as possible and does not add any hidden costs to the purchase of a stocklot .
What is a direct purchase offer?
This is an offer that is available without an auction with a minimum purchase amount that allows you to obtain the stocklot immediately.
In this case, the first buyer to position himself wins the stocklot! Please note that these operations remain occasional.
Are there any stocklots to buy without bidding?
Most stocklots are available at auction. However, during occasional operations, some stocklots can be purchased directly.
What is a blind box?
Blind means “blind” in English. It is a box containing products for which we know +/- the content with a variation (specified in the description of the sale).
In the vast majority of cases, it is a retailer that will offer its customer feedback through Stocklear.
What is the “reserve price”?
The reserve price is the minimum price accepted by the seller for the auction. If the reserve price for a sale has not been reached by the end of the auction, no winner will be declared, despite the bids received.
How do I know if my bid has been accepted?
If your last bid allows you to win the stocklot, you will receive an email confirming your order.
In addition, in your customer area accessible from the “My account” button, you can access your accepted orders from the “My orders” menu.
Please note that accepted bids are legally considered as a contractual obligation (see https://stocklear.eu/term-of-use).
How do I know if someone has outbid me?
You will receive an email alert to inform you that you have been outbid and that your bid is no longer the highest.
If you do not receive an email, check your spam folder or contact us to resolve the problem.
How can I follow my current auctions?
In your customer area accessible from the “My account” button, you can access your current auctions from the “Current bids” menu.
In addition, a coloured border is added to the stocklot cards on which you have placed bids.
- Green border: bid with the highest current bid
- Orange border: bid with a lower current bid than the last bid where you have to bid again to win it
At the end of the auction, you will find all your winning bids in the “My Orders” menu.
What is the difference between a “Quick Bid”, “Fixed Bid” and “Automatic Bid”?
These are the 3 auction methods available on our marketplace.
- Quick Bid: is a bid of a fixed and unique amount for a stocklot but predefined dynamically by our bidding system. This allows you to select a logical amount and bid quickly.
- Fixed bid: is a bid of a fixed and unique amount for a stocklot. If another bidder places a higher bid than you, you must place a new bid to be the highest bidder again.
- Automatic bidding: is an auction where you indicate the maximum amount you are willing to pay for a stocklot. Our system automatically outbids you with a higher bid than the previous one. As long as your maximum amount has not been reached.
On Stocklear, the first bid is free, then the following bidders follow the bidding step. The bidding step evolves along with the price of the lot and is divided into three levels:
Bid amount Bid increment 0€ – 300€ 50€ 301€ – 2.000€ 100€ + 2.000€ 200€
How does the bidding system work?
The bidding system allows people interested in the offer to enter the amount they are willing to pay. The aim is to enter an amount that is at least €50 higher than the previous bid.
Thus, the person who has offered the highest amount wins the auction at the end of the countdown. If someone outbids you, you will receive an email notification to inform you so that you can decide whether to continue bidding at a higher price or not.
To win an auction the reserve price must be reached. If a sale is finalized and the reserve price has not been reached, the highest bid will not automatically win that auction.
How do I place a bid?
First, make sure you are logged in to your account to bid. If you do not have an account, register now.
Once you are logged in, select the bid you are interested in and there are 3 bidding methods available to you:
- Quick bidding: dynamically predefined amounts for quick bidding
- Fixed bidding: a fixed bid amount, unique and personalised
- Automatic bidding: you let our system bid for you by telling it the maximum amount you are willing to pay for the stocklot.
The amount to bid on an offer must be higher than the last bid of at least €50 excl.
Once you have clicked on the “Bid” button, you must confirm the alert message that appears to remind you of your bid amount and the quality of the stocklot.
Payment and Billing
Are there any additional charges for payment?
Stocklear does not charge any additional fees on transactions. However, charges may be levied by your bank.
How do I reclaim VAT when selling abroad?
In the first instance, VAT is charged. To reclaim it, you must prove that the goods have left the country. To do this, you must send us the EXA customs document. After receiving and checking your document, the VAT will be refunded to you.
What about VAT?
VAT will be applied according to the location of your company in order to comply with collection obligations.
Who invoices me?
Stocklear, as a marketplace, has a mandate to invoice you on behalf of the sellers.
What currency do I pay in?
All transactions processed on the marketplace are settled in Euros.
What payment options do you accept?
Only bank transfer is accepted for now.
Is it possible to pay for different stocklots at the same time?
Yes, if you win several prizes during the same period, you can make a single payment for the entire amount.
What happens after the payment of the order?
Once the full amount is received in your Stripe escrow account, the order is automatically set to paid status and the delivery process can begin.
How do I check the status of a payment?
In your customer area accessible from the “My Account” button, you can access your orders from the “My Orders” menu and track their progress.
The status of the bank transfer changes from “Not paid” to “Processed” until full receipt of funds is confirmed. At that point, the status changes from “Processed” to “Paid“.
How long do I have to pay for my order after winning an auction?
After winning the auction, you have 48 hours to send us the transfer.
In your customer area accessible from the “My account” button, you can access your pending orders from the “My orders” menu.
To pay for your orders, you will have to make a transfer within the deadline to your dedicated Stripe escrow account, created automatically when you made your first purchase.
The bank details of your escrow account can be found on the pro-forma invoice of the order that can be downloaded from your space.
How to add a delivery address
In your customer area accessible from the “My account” button, you can access your delivery addresses from the “Delivery addresses” menu. You can add a delivery address by pressing the “Create” button and entering all the required information.
How much does delivery cost?
Delivery costs vary depending on your location. Some sellers have an automatic quote that appears below the bidding area and is calculated based on your shipping address and the seller’s address. If the seller does not have an automatic quote, you can request a shipping quote from our staff at any time at the same location.
Who pays the shipping costs?
You are responsible for paying the shipping costs associated with your order. Please note that for international buyers (outside the European Economic Area), this includes import duties, taxes and fees associated with importing goods into your country.
How do I collect the goods myself?
As soon as we receive your payment, we will contact you to make an appointment to collect the goods. Please note that this appointment is essential. If you do not make this appointment, you may not be able to collect the goods and you will have to reschedule a collection.
Who is in charge of the transport?
Once you have won a bid, you have two options for receiving the stocklot:
- Shipping by Stocklear: you can request a shipping quote from the offer page which you can accept or decline at checkout from your customer area.
- Shipping at the buyer’s expense: the buyer is in charge of the transport.
Ask for a transport quotation
How to contact customer service
There is a problem with my order, what should I do?
For each stocklot won, you have 48 hours from receipt of the order to declare a dispute and inform us of the problems found. This functionality is available from the order by clicking on “Open a dispute”. You will then have access to a system to qualify all your disputed products and send us all the necessary information to enable us to deal with the dispute with the seller of the batch.
Stocklear will forward all your comments and documents to the seller within a reasonable period of time and assess the legitimacy of the dispute.
Our after-sales team is available to assist you in this process.