Frequently asked questions from buyers

Buyer FAQ

About Stocklear

  • What is Stocklear?

  • What are the advantages of Stocklear?

  • Is Stocklear the seller?


  • What documents do I need to register ?

  • Is there a registration fee?

  • How do I create an account?

Account Management

  • How do I report suspicious auction activity?

  • How to report a technical problem

  • How can I find out about the latest stocklots posted online?

  • Why has my account been blocked due to non-payment of an order?

  • I registered but I still can’t access my account, why?

  • What do I do if I lose my login details?

  • How do I change my company information?

  • Can I have both a buyer and seller account?

  • Is it possible to have several accounts?

The offer

  • Are the sellers verified?

  • Where is the stocklot located?

  • Is it possible to have more information than what is available on the stocklot page?

  • Is it possible to see the goods before you buy?

  • How do I know exactly what status each product in an offer is in?

  • How do I filter and sort stocklots online?

  • What qualities of goods are sold?

  • What can I buy on Stocklear?

  • Is there a guarantee on the stocklots?


  • What is a bid increment?

  • Is it possible to cancel my bid?

  • I won the auction but I am no longer interested in the stocklot, what should I do?

  • How can I track the status of my orders?

  • I made the best offer, but I didn’t win the sale, what happened?

  • How do I know when an auction will end?

  • In general, how long does an auction last?

  • Why has the auction closing time been delayed?

  • Can my bid be refused?

  • Are there any hidden fees when buying a stocklot?

  • What is a direct purchase offer?

  • Are there any stocklots to buy without bidding?

  • What is a blind box?

  • What is the “reserve price”?

  • How do I know if my bid has been accepted?

  • How do I know if someone has outbid me?

  • How can I follow my current auctions?

  • What is the difference between a “Quick Bid”, “Fixed Bid” and “Automatic Bid”?

  • How does the bidding system work?

  • How do I place a bid?

Payment and Billing

  • Are there any additional charges for payment?

  • How do I reclaim VAT when selling abroad?

  • What about VAT?

  • Who invoices me?

  • What currency do I pay in?

  • What payment options do you accept?

  • Is it possible to pay for different stocklots at the same time?

  • What happens after the payment of the order?

  • How do I check the status of a payment?

  • How long do I have to pay for my order after winning an auction?


  • How to add a delivery address

  • How much does delivery cost?

  • Who pays the shipping costs?

  • How do I collect the goods myself?

  • Who is in charge of the transport?

After-Sale Service

  • How to contact customer service

  • There is a problem with my order, what should I do?

New on Stocklear?

The B2B marketplace of Stocklear allows retailers and brands to digitalize the sale of their excess inventory.
It allows buyer to purchase joblots.

Resources and advice

  • Very responsive and professional team. Very good quality products at very good prices. Great sales and payment system. Thank you very much!

    InformatiqueOccasionThe 01/01/2022
  • I recommend this serious company. Having done several successful auctions, transport and logistics + follow-up from their professional side until the arrival of the order.

    Jordan AlexandreThe 11/01/2022
  • Serious French company that reassures buyers. When the goods are not of the same grade as advertised, we have always received compensation more or less equal to the damage. They are easy to contact and very efficient!

    Quentin W.The 14/03/2022
  • Very serious site. Follow-up of orders and delivery to the millimetre. Very professional and attentive staff. Very responsive and information communicated in real time. I am very pleased with the service and the quality of the product. A big Bravo to the super competent logistics team.

    Bache SThe 02/05/2022

Google reviews – With an average of 4.7 out of 5.

  • Customer service

    Our customer service team based in France speaks French, English and Spanish and is here to answer all your questions. You can reach us by chat or through your account.

  • Secure payment

    Feel confident buying through our marketplace. Sellers are paid once you have validated the receipt of your orders.

  • Quality

    The reseller lots, the clearance lots you have access to come directly from the major brands and retailers.